FAQ: Lyopar: The Adaptable, Versatile, Everyday Backpack
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Do you expect to ship all pledge in May?

Yes, we are confident to ship all the Lyopar backpacks in May.

Last updated: March 04, 2020 05:09

How to maintain the backpack?

This backpack is dirt-resistant and has anti-spill functionality, here are a few tips for you to maintain your backpack: Pack It Right Treat the Backpack Well Clean the Backpack Regularly Do Not Force the Zippers

Last updated: March 04, 2020 05:09

Is the Lyopar backpack waterproof?

While the backpack is water-resistant, it is not fully waterproof.

Last updated: March 04, 2020 06:24

How big is the backpack?

19.3 x 12.99 x 7in(490 x 330 x 180mm)

Last updated: March 04, 2020 05:09

What’s the weight of the backpack?

Backpack: 1250 grams Camera bag: 125 grams Toiletries: 40 grams

Last updated: March 04, 2020 05:09

What’s the capacity of the bag?

27 Liters

Last updated: March 04, 2020 05:09

Can you provide more color options?

The Lyopar backpack only comes with one color, the black.

Last updated: March 04, 2020 05:09

I have an Ailenware game laptop, its size is 17.6”, could this size fit into the laptop compartment? Many backpacks in the market has a very large size but I can’t put my laptop in it.

Sure! It’s no problem to put your Alienware game laptop into the backpack.

Last updated: March 04, 2020 05:09

I can’t find any places to input my address? Can you help?

We will send you a survey to your email inbox and you could fill your information(address, receiver name, phone number etc.) after the Lyopar campaign ends in 3 weeks

Last updated: March 04, 2020 05:09

What’s the warranty?

We provide a one-year-warranty for the bag.

Last updated: March 04, 2020 05:09

What’s the zipper? Is it YKK?

We use YKK anti-explosion zippers to the Lyopar backpack.

Last updated: March 04, 2020 05:09

What’s the largest shoe size for the shoe compartment?

The largest size of the shoe compartment is EU 47(men), any size exceeds can’t fit into the shoe compartment.

Last updated: March 04, 2020 05:09

Does the Lyopar backpack stand up on its own?

Yes, the Lyopar backpack does stand up on its own. The bottom of the pack is flat.

Last updated: March 04, 2020 05:09

I want to buy more than two Lyopar backpacks, how could I do?

We will use Backerkit survey system to do the fulfillment, which you could make your add-on orders in the Backerkit survey. The Backerkit survey will send to you after our campaign is ended for 3-4 weeks.

Last updated: March 04, 2020 05:09

WHAT IF I NEED TO TALK TO YOUR TEAM?

You can: 1 — Email [email protected] 2 — Facebook Chat with us: https://www.facebook.com/Niidaye-Design-121512799249309/

Last updated: March 04, 2020 05:09

What is the return policy?

If you are not completely satisfied with your purchase, you can return the item within 30 days of your order date if the merchandise is unused and remains in its original packaging with hangtags still attached. The refund will not include the original shipping and handling charges that were paid.

Last updated: March 26, 2020 10:05

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us